Thank you for choosing to purchase our products. We value your order greatly and aim to provide you with the best shopping experience possible.

Our order processing team will prepare your items for shipment as quickly as possible. Generally, orders are dispatched within 1-5 business days after order confirmation. Upon shipment, you will receive a confirmation email containing logistics information, allowing you to track the status of your order at any time.

We want to inform you that due to the nature of our products, the delivery time for handicrafts may differ from regular products. Handicrafts require meticulous crafting and preparation to ensure that each piece meets our high-quality standards before being sent to you. Therefore, the delivery time for handicrafts may vary and may be longer than expected.

The delivery time of your order depends on your location and the chosen shipping method. Typically, our shipping services can deliver the goods within 7-15 business days after the order has been dispatched. All delivery times are estimated and subject to the courier's ability to deliver. Weather conditions and unforeseen events may also cause minor delays. We will monitor the status of your order closely and strive to minimize any inconvenience.

If you have any questions or special requests regarding the delivery time or shipping, please feel free to contact us：service@joskna.com Our customer service team is dedicated to assisting you and meeting your needs.

To avoid any delay, make sure to place your complete address details and contact number.